SEAGM

Trust Score

Good

Domain age: 18 years; online since 2008
Reviews: 7.9K; customer reviews
Monthly visits: 1.9M; estimate
Games: 7; covered

Summary

SEAGM sells game credits, direct top-ups, gift cards and vouchers for mobile, PC and console games. Most digital products are non-refundable once delivered or once the code has been viewed.

Good

Gift cards bought without sharing the game account password
Company name and registration number published
24/7 LiveChat support

Watch out

No street address found on the crawled pages
No support email found on the crawled pages

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

Scam or fraud claims9 reviews · latest 22 Sept 2026
Paid but not delivered3 reviews · latest 25 Sept 2026
Refund refused or delayed2 reviews · latest 22 Sept 2026
Bans or penalties1 review · latest 16 Sept 2026

Reputation

68/100

Customer review rating
Rating from Trustpilot reviews, weighted by volume source
60
Serious complaints, last 90 days
About 7.7% of reviews report a serious problem source
65
Answers negative reviews
Answered 100% of 153 negative reviews, avg 0.7 days source
100

Transparency

68/100

Company and jurisdiction
Operated by SEA Gamer Mall Sdn Bhd (201201016057), a Malaysian company; no street address is given on the crawled pages. source
“© 2026 SEA Gamer Mall Sdn Bhd (201201016057) (1001568-K)”
70
Ways to reach them
Customer service is available 24/7 through LiveChat. source
“No worries. You may directly contact our Customer Service Team [24/7] via LiveChat. Thank you.”
60

Buyer protection

100/100

Player ID only, no login
Gift cards are bought through checkout without sharing the game account password. source
“Purchase your NetEase Pay Gift Card through SEAGM’s secure checkout without sharing your game account password.”
100