Trust Score

Good

Domain age
6 years
online since 2020
Reviews
4.7K
customer reviews
Monthly visits
1.1M
estimate
Games
1
covered

Summary

PirateSwap is a CS2 skin trading site where users swap skins with the site's bots, buy skins, or instantly sell them for cash. Only money from instant sells can be withdrawn; deposits and bonuses stay on the site.

Good

  • Operating company and address published in the terms
  • Email support plus a ticket system
  • Skins lost to a rollback or bot ban can be swapped or refunded to balance

Watch out

  • No company registration number published
  • Deposited and bonus balance cannot be withdrawn
  • Rollback refunds go to the site balance

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

  • Bans or penalties3 reviews · latest 3 Sept 2026
  • Scam or fraud claims3 reviews · latest 15 Aug 2026
  • Refund refused or delayed1 review · latest 31 Jul 2026

Reputation

82/100
  • Customer review rating

    Rating from Trustpilot reviews, weighted by volume source

    84
  • Serious complaints, last 90 days

    About 3.9% of reviews report a serious problem source

    85
  • Answers negative reviews

    Answered 99% of 184 negative reviews, avg 15.8 days source

    70

Transparency

78/100
  • Company and jurisdiction

    The terms name IT MARKET BG, 24 Morska Sirena St., 9000 Varna, Bulgaria, as owner and operator; other pages name MESSIDOR LTD. source

    “PirateSwap is owned and operated by: IT MARKET BG, 24 Morska Sirena S,t. fl. 10, apt.58, 9000 Varna, Bulgaria”
    70
  • Ways to reach them

    Support is reachable by email at help@pirateswap.com and through an on-site ticket system. source

    “Payments and other services may be provided by external companies. Contact us via help@pirateswap.com.”
    100

Buyer protection

60/100
  • Trade reversal protection

    If a skin cannot be delivered because of a rollback or bot ban, the user can pick another skin or get a refund to the site balance. source

    “Unfortunately, we are unable to withdraw some of your skins due to a skin rollback / bot ban. You can exchange the skins for others or receive a refund to your balance.”
    50
  • Withdrawal terms

    Instant-sell proceeds can be withdrawn and are sent after the 8-day Steam Trade Protection period; deposited or bonus balance can only be spent on the site, and fees and minimums are not stated. source

    “It cannot be traded, sold, or withdrawn during this time. Payment will be sent automatically after the 8-day period ends”
    70
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