Trust Score
Good
- Domain age
- 29 years
- online since 1997
- Reviews
- 57.3K
- customer reviews
- Monthly visits
- 596.2K
- estimate
- Games
- 12
- covered
Review warning. Review platform notice (no penalty): high-risk investment category. See on Trustpilot
Summary
iGVault is a marketplace where independent sellers list game accounts, coins and items for many games, run by UK and Hong Kong companies. Refund requests go to the seller first, with a 48-hour deadline before iGVault refunds automatically.
Good
- Company names, addresses and registration numbers published
- Published dispute process with a 48-hour seller deadline
- 24/7 live chat and email support
Watch out
- Seller ID verification is not stated; only vetting and ratings
Recent complaints
Serious problems reported in the latest 1–2★ reviews (last 90 days).
- Scam or fraud claims6 reviews · latest 27 Sept 2026
- Refund refused or delayed3 reviews · latest 14 Sept 2026
- Bans or penalties2 reviews · latest 1 Sept 2026
- Account taken back after purchase1 review · latest 9 Sept 2026
Reputation
77/100Transparency
100/100- 100
Company and jurisdiction
iGVaultAULT LIMITED, UK company number 12021039, registered office Flat 306 Orton House, 81 Plough Lane, London SW17 0RF; plus a Hong Kong entity, company number 2919594. source
“iGVaultAULT LIMITED, incorporated under United Kingdom law, with its registered office at Flat 306 Orton House 81 Plough Lane, London, United Kingdom, SW17 0RF, and company number 12021039”
- 100
Ways to reach them
Support is available through 24/7 live chat and email, with Discord and Telegram also listed. source
“You can reach us through our 24/7 Live Chat Support, email. Happy trading!”
Buyer protection
67/100- 50
Seller verification
Listings with a Verified badge come from sellers vetted by iGVault, and sellers carry ratings and service scores; ID verification of sellers is not stated. source
“When purchasing, look for the "Verified" badge on the listing — this guarantees the account information is accurate and the seller has been vetted by our team.”
- 100
Dispute handling
Sellers have 48 hours to answer a refund request before an automatic refund, and unresolved cases can be escalated to a dispute handled by customer service. source
“Step 3: The seller has 48 hours to respond. If no response is received, iGVault will automatically process a refund to protect your rights. Step 4: If the seller disputes the refund and the issue remains unresolved, you may escalate by filing a dispute.”