Green Man Gaming

Summary

Green Man Gaming sells PC game keys and keyless activations as an authorised retailer. Refunds are case by case within 7 days for unactivated games, and faulty digital content can be repaired or replaced.

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

• Refund refused or delayed12 reviews · latest 1 Oct 2026

• Customer review rating

  Rating from Trustpilot reviews, weighted by volume source

  88

• Serious complaints, last 90 days

  About 3.9% of reviews report a serious problem source

  85

• Answers negative reviews

  Answered 83% of 535 negative reviews, avg 8.0 days source

  65

• Company and jurisdiction

  Green Man Gaming Limited, company number 05271628, c/o Nyman Libson Paul LLP, 124 Finchley Road, London NW3 5JS, United Kingdom. source

  “Green Man Gaming Limited of c/o Nyman Libson Paul LLP, 124 Finchley Road, London, United Kingdom, NW3 5JS is incorporated in England and Wales under the company number 05271628.”

  100

• Ways to reach them

  Customer service by phone (UK and US numbers) and email at helpdesk@greenmangaming.com, plus a support ticket desk. source

  “If you have any questions or complaints about a Product, please contact us. You can telephone our customer service team +44 1433 445007 (UK) +1 (205) 651-9919 (US) or write to us at helpdesk@greenmangaming.com”

  100

• Authorized reseller

  Green Man Gaming describes itself as an authorised retailer of games. source

  “Largest authorised independent retailer worldwide outside of 1st party platforms, reaching millions of customers globally, and selling over 100M games to date.”

  100

• Invalid or revoked key policy

  Faulty digital content can be repaired or replaced at the company's cost within six months, or a price reduction given if that is impossible. source

  “Up to six months: the right to choose either a repair or replacement of such digital content, or a price reduction if such repair or replacement is impossible.”

  100